All Rachel Whitehead Jewellery deliveries are dispatched in a discreet, unbranded postal box. Your jewellery will be presented in a grey branded box with a gold embossed logo tied with a blush pink satin ribbon. Accompanying your order will be a handwritted thank you note from Rachel and a care card advising how best to look after your new jewellery.

Yes, we ship all over the world. Worldwide shipping is free of charge!

At Rachel Whitehead Jewellery, every piece is lovingly made by Rachel in her Birmingham workshop. With this is mind some orders can take up to three weeks to complete. Most of the most popular pieces are kept in stock but in busy periods it's a good idea to place your order as early as you can.

If you're looking for a piece of jewellery for a particular occasion get in touch via the contact page and we'll do our best to get it to you on time.

It can take up to three weeks to make your jewellery. Once your order is ready we use a tracked and signed for next day service in the UK.

Overseas delivery can take up to 15 working days. If you're in a rush please get in touch to make sure we can hit your deadline.

Last dates for Christmas delivery are posted on our blog and to the mailing list in November each year.

Delivery details will be provided in your confirmation email.

Rachel has been working in the British jewellery industry for the last six years. Working across bespoke design and in large jewellery manufacturers in London's Hatton Garden, Birmingham's Jewellery Quarter and the jewellery packed Brighton Lanes. 

The workshop is fully equipped to undertake bespoke commissions - there's nothing more exciting that making jewellery that will be treasured for years to come!

Each bespoke piece is designed and made by Rachel in her Birmingham workshop using both traditional and modern techniques.

Rachel is a trained CAD Designer so she is able to produce a life-like render of your project before manufacturing begins. Almost all of the making process happens in Rachel's workshop with some help from stone setters and hand engravers based in the Jewellery Quarter.

Working in 18ct gold, platinum, diamonds and precious stones Rachel can make your idea into a one of a kind piece of jewellery. 

If you'd like to work together on something special get in touch via the contact page,

Once final design sign off has been received your bespoke piece of jewellery can take 4-6 weeks to complete.

Just like many precious metals, sterling silver tarnishes. 

Tarnishing is a natural process in which the surface of the metal reacts with the air.

To prolong its shine, allow perfumes and lotions to dry before putting on your jewellery, if you can, put on your jewellery last when dressing.

Remember to store your jewellery separately. We recommend the use of plastic zip lock bags to stop your pieces scratching and knotting together, this will also reduce exposure to the air which can promote tarnish.

A soft anti-tarnish cloth can be used to remove tarnish, be gentle, rubbing too hard my remove plated finishes.

As with all of fine things in life your Rachel Whitehead Jewellery need a little care and attention to stay looking at its best.

The information below should help you to keep your pieces in good condition. We offer a repair and reconditioning service for any RWJ pieces, you can find out more about the service on our FAQ page.

Silver

 

Just like many precious metals sterling silver tarnishes. To prolong its shine, allow perfumes and lotions to dry before putting on your jewellery, if you can, put on your jewellery last when dressing.

Remember to store your jewellery separately. We recommend the use of plastic zip lock bags to stop your pieces scratching and knotting together, this will also reduce exposure to the air which can promote tarnish.

 

Vermeil

 

Gold vermeil is a layer of gold over sterling silver. Over time this layer can wear away. To prolong the life of the gold plating please follow the care instructions for sterling silver.

Remove your jewellery when applying creams and lotions as build up can dull the look of precious stones.

 

Pearls

 

Pearls react well to the natural oils on your skin and this is the best way to maintain their lustre. Store your pearl jewellery in its box to allow the pearls to breathe. Use a soft, dry cloth to gently clean your pearls

 

Cleaning

 

To clean your jewellery we recommend only a gentle rub with very soft baby toothbrush and warm soapy water. Make sure you dry your piece completely before storing.

Gold vermeil is a thick layer of 18ct gold over a base of sterling silver. Over time this layer can wear away. To prolong the life of the gold plating please follow the same care instructions for sterling silver.

Remove your jewellery when applying creams and lotions as product build up can dull the look of precious stones and metals.

Gold vermeil can and does wear away over time. The time this takes depends on frequency of wear and skin acidity. As the gold wears you may start to see the silver underneath the plating.

This is normal and to be expected with heavy wear, don't worry, we offer a repairs and reconditioning service, find out more below.

 

Pearls

 

Pearls react well to the natural oils on your skin and this is the best way to maintain their lustre. Store your pearl jewellery in its box to allow the pearls to breathe. Use a soft, dry cloth to gently clean your pearls

 

Cleaning

 

To clean your jewellery we recommend only a gentle rub with very soft baby toothbrush and warm soapy water. Make sure you dry your piece completely before storing.

We love pearls and use them in some of our best selling designs.

We use freshwater cultured pearls in our designs. These are natural stones and must be treated delicately to keep them looking at their best.

Pearls react well to the natural oils on your skin and this is the best way to maintain their lovely lustre.

Pearls are highly porous stones and absorb any liquids and chemicals on the skin. With this in mind always put your pearl jewellery on last and avoid direct contact with chemicals, creams and perfumes.

Always remove all jewellery before showering, bathing or swimming.

Pearls can be scratched by harder stones and metals, keep this in mind if you layer your jewellery - make sure your pearls aren't rubbing against harder materials.

Pearls need to breath so don't store them in airtight containers as they can discolour. Store your pearl jewellery in the box it arrives in and use a soft, dry cloth to gently clean your pearls.

Build up of beauty products on your jewellery can dull the sparkle of stones and the shine of metal. Try to leave putting on your jewellery until last when dressing, avoid contact with sprays and creams and always remove your jewellery when swimming or showering.

To clean your jewellery we recommend only a gentle rub with very soft baby toothbrush and warm soapy water. Be gentle, rubbing too hard can remove gold plating. Make sure you dry your piece completely before storing.

To keep your jewellery at its best ask yourself "would I wear my favourite dress to do this?" if the answer is no, pop your jewellery off, you'll thank yourself for it!

If you aren't completely happy with your Rachel Whitehead Jewellery purchase you are able to return the undamaged and unworn piece for a refund or exchange it for a different design within 14 days of purchase. Any returns outside of this time will be at the discretion of Rachel Whitehead Jewellery.

Bespoke, personalised and altered pieces are not able to be returned of an exchange or refund.

To return a piece to us please get in contact for return instructions.

Customers are responsible for the cost of return postage, we always advise using a tracked and insured service. Rachel Whitehead Jewellery is not liable for any returned jewellery that's lost, damaged or stolen in transit to us.

Refunds will be processed within 14 days of reciept of your return via the original method of purchase.

Purchases through our stockists must be returned to the original place of purchase, we are unable to refund or exchange any pieces bought anywhere except at rachelwhitehead.com and selling events at which we have taken part.

Any jewellery returned without a receipt will be exchanged for a credit note. Credit notes can be used online at rachelwhitehead.com for jewellery of equal or greater value.

On the rare occasion that your jewellery is delivered either faulty or damaged please get in contact so we can arrange a refund or replacement. Rachel Whitehead Jewellery will cover the cost of any return postage and subsequent postage of the replacement piece.

Faulty items will only be accepted for return if the piece has been delivered to the customer damaged or if a manufacturing fault occurs within six months of purchase. All faulty items will be assessed by Rachel Whitehead Jewellery and if the damage is deemed to be through fair wear and tear or accidental damage it will not be accepted as damaged. We provide a repair and reconditioning service for a small fee in addition to shipping costs.

Items received as a gift without a receipt can be returned for a credit note equal to the current selling price of the piece. Credit notes can be used online at rachelwhitehead.com for a piece or pieces of equal or greater value. Please note that the above terms still apply for gift returns.