Returns & Refunds
Returns & Refunds
If you aren't completely happy with your Rachel Whitehead Jewellery purchase you are able to return the undamaged and unworn piece for a refund or exchange it for a different design within 14 days of purchase. Any returns outside of this time will be at the discretion of Rachel Whitehead Jewellery.
Bespoke, personalised and altered pieces are not able to be returned of an exchange or refund.
To return a piece to us please get in contact here and we will get back to you with return instructions.
Customers are responsible for the cost of return postage, we always advise using a tracked and insured service. Rachel Whitehead Jewellery is not liable for any returned peices that are lost, damaged or stolen in transit.
Refunds will be processed within 14 days of reciept of your return via the original method of purchase.
Purchases through our stockists must be returned to the original place of purchase, we are unable to refund or exchange any pieces bought anywhere except at rachelwhitehead.com and fairs at which Rachel has taken part.
Any piece returned without a reciept will be exchanged for a credit note. Credit notes can be used online at rachelwhitehead.com for a piece or pieces of equal or greater value.
Returning Faulty Goods
On the rare occasion that your jewellery is delivered either faulty or damaged please get in contact here so we can arrange a refund or replacement. Rachel Whitehead Jewellery will cover the cost of any return postage and subsiquent postage of the replacement piece.
Fulty items will only be accepted for return if the piece has been delivered to the customer damaged or if a manufacturing fault occurs within six months of purchase. All faulty items will be assesed by Rachel Whitehead Jewellery and if the damage is deemed to be through fair wear and tear or accidental damage it will not be accepted as damaged. We provide a Repair & Reconditioning service for a small fee in addition to shipping costs.
Items recieved as a gift without a reciept can be returned for a credit note equal to the current selling price of the piece. Credit notes can be used online at rachelwhitehead.com for a piece or pieces of equal or greater value. Please note that the above terms still apply for gift returns.
If you would like to cancel your online order please get in contact here as soon as possible. Once your order has been dispatched from the studio we are unable to cancel or amend your order.